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Lil Sluggers Long Island Terms and Conditions:
- Classes are scheduled on a first come, first serve basis.
- Classes are not scheduled on a rollover basis. In other words, you are not automatically signed up for the next session.
- Current students will have pre-registration period to sign up for the next session (exception: summer session registrants), followed by open registration for new students approximately 2 weeks later.
- If you are not currently registered or on our e-mail list, please check with the office as to when you will be able to sign up for next session.
- Lil Sluggers is not responsible for customers missing these announcements.
- Session dates are always posted online at www.lilsluggersbaseball.com for public registration.
- It is at the discretion of the customer to sign-up for Lil Sluggers Baseball classes and by registering your child (whether online or over the phone) you have agreed that you fully understand the General Policies.
Class Scheduling and Changes Made to Schedule by Lil Sluggers Baseball
- Lil Sluggers Baseball reserves the right to delay or cancel classes where enrollment is fewer than 3 children.
- We will make every effort to enroll your child in another class should this occur.
- Since classes that are less than three students will be subject to schedule changes, please have a second class choice time in mind.
- Customers of classes cancelled by Lil Sluggers will receive a 100% refund otherwise we strictly adhere to our No Refund Policy.
- Lil Sluggers Baseball at times will choose to hold classes with three children enrolled.
- Lil Sluggers Baseball at no time promises or leads customers to believe that there will be full classes.
- With three children Lil Sluggers Baseball has the option of keeping or cancelling the class in order to maintain a fluid schedule for the coaches, facilities and the program.
Refunds
- All refund requests must be made in writing 7 days before the first scheduled day of the session. This is to allow us time to re-sell the spot to another customer.
- All refunds processed are subject to a $10 administrative fee.
- Refunds will not be given for any reason December 29, 2008 for the Winter 2009 session. For all future sessions, no refunds will be given after the deadline posted on our website.
- Once we have reserved a spot for you in a class, that spot is considered sold, and is no longer marketable.
- We understand that life events do happen which will cause you to miss classes so please refer to the Session or Class Cancellations policy for further information.
- Lil Sluggers Baseball will adhere strictly to this policy of No Refunds.
No Obligation Trial
- IMPORTANT - Upon signing up for a trial, your spot is NOT secure and is not being held for you, this is a courtesy hold and will be held as long as there is no paying customer for this spot. ***A paying customer can take your spot at anytime before your scheduled trial. If this happens the office will call you to reschedule your trial class if necessary. Thanks for your understanding.
- Only one trial class is permitted per child, per family.
- If a sign-up results in a registration then payment for that class and the remainder of the session fees is due.
- If no sign-up results then payment is not required for that No Obligation Trial.
- It is not the responsibility of Lil Sluggers Baseball nor is it required by Lil Sluggers Baseball to offer a No Obligation Trial to any or all customers at the time of registration, information request via e-mail or telephone.
- The "No Obligation Trial" class does not obligate the customer in any way to pay for the session that is currently active unless it results in a registration.
- Upon completion of your Trial you have 24 hours to notify the office of your intentions. Should you not contact the office within 24 hours - your spot can be given away to a customer willing to pay for the spot.
- Should you miss the trial class your spot is considered open and free for enrollment.
Session Cancellation by Customers
- You may cancel your session at anytime in order to receive a credit towards a future session. The credit is calculated based on the date we receive WRITTEN NOTICE of your intention to withdraw from the program.
- Your credit may only be used for the children within your family and is not transferable.
- Credits may be applied to other programs offered by Winner’s Edge Sports, Inc. Please contact our offices to inquire.
Makeup Classes
We understand at Lil Sluggers Baseball that there will times that you will unable to attend a class.
- It is not necessary to call the office in advance to let the instructors know you cannot make a class.
- Please call the office to schedule a make up class.
- Please understand that scheduling make-up classes is at the discretion of Lil Sluggers Baseball.
- Lil Sluggers Baseball will try to provide the best class times and location alternatives that have space availability.
- We do not EVER guarantee nor insure that there is a facility close by or a class alternative for you to participate in.
- It is on a first come first serve basis and we reserve the right to limit make-ups and or Trials to one person per class, per week. So please do not wait until the last week as we most likely will not be able to honor your request.
- Make ups have no cash value and can not be applied towards future sessions or given to another member or non-member.
- Classes not made up upon completion of the session are automatically forfeited and will not carry over into any subsequent sessions for any reason. Exception: Up to two summer session make-ups may be carried over to the next session (Fall season).
Prorate Policy
- Classes can be pro-rated for customers once the session is in progress but not before the first class of the session.
- Pro-rated fees are calculated based on the number of classes remaining in the session NOT the # of classes a customer can attend.
- Customers requesting a prorated fee based on the number of classes they can attend will be reminded of the make-up policy.
- Example: You register and there are only 6 weeks left - you pay for the 6 weeks.
Instructor Requests
We understand that once your child finds an instructor with whom he or she is comfortable, you may want to continue with that instructor. We will try our best to accommodate you with your request; however, we can not guarantee that you will be assigned the instructor that you request. Because all of our teachers are excellent and bring along their personalities and skills we feel that it may benefit your child to take classes from a variety of instructors.
Instructor Absences and Substitutions
We schedule our instructors to avoid any unnecessary staff absences; however, at times an instructor may be unavoidably absent. Should your instructor be absent, we will provide a competent substitute. In the extreme case, when no substitute can be provided, we will arrange a make up class or issue a voucher worth the full value of the class. We at no time guarantee the same instructor all session long although we do work hard to maintain this continuity.
Babies
They are welcome to observe the class but for safety reasons, we may not allow these younger children to walk and crawl around the field and play with equipment on the same field as the class. If you wish, you may ask the instructor for some equipment for the child to play with in another area where classes are not being conducted.
Older siblings
They are welcome to watch but due to the focus and attention required in these classes we may not allow them to participate in the class in any manner. This is also to prevent injury to the participation children. Older children will be asked to leave the field should they be a distraction to the class.
Regarding the crying child...
There are many reasons why children cry; separation from parents, feeling out of control, afraid of a new situation, hunger, or tired. Each and every reason will go away with time and positive reinforcement, except for hunger and tired. Therefore, please pick times that do not directly conflict with your child's nap time and please feed the hungry tummy prior to class. Each instructor can share many stories with you about reluctant, fearful or shy students that end up happy. Please remember, crying, fussing, non-participation is much more difficult for the parent than the child or the instructor. If you should see your child is truly upset or crying non-stop, please feel free to come and join them on the field as long as you feel it be necessary.
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